Tkgem com Terms & Conditions — Complete User Guide in Bengali

These Terms & Conditions tkgem com and its users. By using the tkgem com website, mobile app, or any of its services, you are deemed to have read and agreed to these terms in full.

We want you to understand these terms clearly. That is why tkgem com has intentionally written this document in plain language, avoiding complex legal jargon. However, please note that even though it is written in simple terms, this is a legally binding document.

To use tkgem com's services, you must meet the following requirements:

• You must be at least 18 Years Must be
• You must provide your complete and accurate personal identity
• You must play from your own account — playing on behalf of another person is prohibited
• Online gaming must be legal in the region where you reside
• You are playing voluntarily and in good mental health, free from any external pressure
• Playing at tkgem com is not prohibited for personal or professional reasons

3.1 One Account Policy

Each individual may open only One account. If a single person is found to have multiple accounts, all accounts will be permanently closed and all balances will be forfeited.

3.2 Providing Accurate Information

All details provided at registration — name, date of birth, and mobile number — must be fully accurate. Opening an account with false information is a violation of our terms.

3.3 Password & Security

You are solely responsible for keeping your account password and login credentials confidential. Sharing your password with anyone is strictly prohibited. No tkgem com representative will ever ask for your password.

3.4 KYC Verification

You may be required to submit a national ID card, passport, or driving license before making a withdrawal or upon tkgem com's request. Large withdrawals may be held until the KYC process is completed.

The following rules must be followed when placing bets at tkgem com:

4.1 Bet Confirmation

Once a bet is confirmed, it cannot be cancelled or changed. Please verify all details carefully before placing your bet.

4.2 Odds Changes

Odds in live games may change at any time. The odds at the time your bet is accepted will be the ones that apply.

4.3 Match Cancellation or Postponement

If an event or match is cancelled, the full stake will be refunded. For matches suspended mid-way, tkgem com's own rules apply.

4.4 Maximum Payout

A maximum payout limit is set for each game or event. Even if winnings exceed this limit, only the maximum payout amount will be paid out.

4.5 Technical Issues

If a technical issue occurs during a game, tkgem com reserves the right to void the result of that round. In such cases, the stake will be refunded.

5.1 Deposit

Deposits at tkgem com can be made via bKash, Nagad, Rocket, and other approved methods. The minimum deposit is BDT 100. Deposits are typically credited to your account within 30 seconds to 5 minutes.

5.2 Withdrawal

Withdrawals can only be made to the same payment method used for the deposit. The minimum withdrawal amount is BDT 500. Withdrawals are typically processed within 1–5 minutes.

5.3 Third-Party Payments Prohibited

Depositing using another person's account or card is strictly prohibited. Any such action will result in the account being permanently closed.

Tkgem com regularly offers a variety of bonuses and promotions. Each bonus has its own terms, detailed on the relevant promotion page. However, certain general rules apply to all bonuses:

• A wagering requirement must be met before bonus cash can be withdrawn
• A bonus offer cannot be claimed more than once
• Claiming bonuses from multiple accounts or from the same device is prohibited
• Tkgem com reserves the right to cancel or modify any bonus offer at any time
• If bonus abuse is detected, the bonus will be cancelled and the account may be suspended
• Once a bonus expires, it will be automatically cancelled

The following activities are strictly prohibited on tkgem com. Engaging in any of them will result in permanent account closure and forfeiture of all balances:

• Participating in match fixing or game manipulation
• Placing bets using any automated bot or software
• Using the platform for money laundering or illegal fund transfers
• Attempting to hack or gain unauthorized access to another user's account
• Operating multiple accounts under false identities
• Harassing or threatening tkgem com staff
• Collecting information about other users or deceiving them

Tkgem com places the highest priority on user data and security. Our full privacy policy Available here. This section highlights some of the key points in brief:

• Your personal data will never be sold to third parties
• All data is secured with 256-bit SSL encryption.
• Payment information is stored in accordance with PCI DSS standards
• You may be contacted for security verification purposes
• If a suspicious login is detected, you will be required to verify your identity via OTP.

Tkgem com takes responsible gaming very seriously. Gaming should be a healthy source of fun — not a burden on your life. We provide the following tools to all users free of charge:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits
• Bet Limit: Set your own limit on how much you want to wager within a given period
• Session Limit: Set how many hours per day you want to play
• Self-Exclusion: Take a break from the platform for a set period of time
• Reality Check: Receive regular updates on your gaming time and spending

If you feel that gaming is getting out of your control, please contact tkgem com support or visit our Responsible Play Page Read.

Tkgem com reserves the right to warn, temporarily suspend, or permanently close any account at its own discretion. Such action may be taken if:

• A breach of any clause of these Terms & Conditions occurs
• Fraudulent or suspicious activity is detected
• KYC Verification Declined
• Money laundering is suspected
• A directive is received from a legal or regulatory authority

Users may request account closure at any time. In such cases, the opportunity to withdraw any valid balance will be provided.

Tkgem com may update these Terms & Conditions at any time. Users will be notified in advance before any changes take effect — via app notification or email.

Continued use of the platform after any changes will be considered acceptance of the updated terms. We recommend checking this page regularly.